Issue tracking is a profitable business and it has become a big business in its own way so much that there are dedicated firms that develop software for this particular purpose. Issue tracking can also be called ticket issuing as they are otherwise known in the service desk or help desk industry where issues are dealt with as soon as a customer raises them. Open source issue tracking software are available on the internet market in plenty if one wants to custom make and alter its source code to change a few functions and make some adjustments. Many companies undertake to write open source issue tracking systems exclusively for one particular company and this is one of the most profitable businesses today. Open source issue tracking software can be written by anyone with knowledge of the platform on which particular software has been built up.
A few features of available open source issue tracking software
Multiple projects can be monitored because one has access to change the way the software works. One can obtain status reports for multiple projects on a single page. These can even be colour coded as is not possible in other commercially available software so that it becomes easy to identify even if they are all put together on the same page. Many open source issue tracking software enable users to store and protect their work with encryptions when sending out alerts or reports and even storing the entire thing with passwords. Bugs can be effectively removed by dedicated bug issue trackers which can be integrated into the same software as the issue tracker since it is an open source issue tracking software. The best part of this open source software is its ability to be edited and tweaked just to suit the purposes of whomever wishes to use them and this enables him to enhance his software any number of times.
